Hospitals Struggle With AI Adoption, Study Finds Six Major Conflict Points
Healthcare organizations face six key tensions when adopting industrial automation and AI systems, from balancing automation with human judgment to protecting patient privacy versus convenience. The findings suggest leaders need deliberate strategies to manage these conflicts rather than force-fit technology across all facilities.
Originaltitel: Paradoxical tensions during industry 4.0 integration within health care: managing tensions for quality improvement
<p>Purpose – The integration of industry 4.0 has become a priority for many organizations. However, not allorganizations are suitable and capable of implementing industry 4.0 because it requires a dynamic andflexible implementation strategy. The implementation of industry 4.0 often involves overcoming severaltensions between internal and external stakeholders. This paper aims to explore the paradoxical tensions thatarise for health-care organizations when integrating industry 4.0. Moreover, it discusses how a paradox lenscan support the conceptualization and proposes techniques for handling tensions during the integration ofindustry 4.0.</p><p>Design/methodology/approach – This qualitative and in-depth study draws upon 32 semi-structuredinterviews. The empirical case concerns how two health-care organizations handle paradoxical tensionsduring the integration of industry 4.0.</p><p>Findings – The exploration resulted in six recurring technology tensions: technology invention(modularized design vs. flexible design), technology collaboration (automation vs. human augmentation),technology-driven patient experience (control vs. autonomy), technology uncertainty (short-termexperimentation vs. long-term planning), technology invention and diffusion through collaborative effortsamong stakeholders (selective vs. intensive collaboration) and technological innovation (market maintenancevs. disruption).</p><p>Originality/value – A paradox theory-informed conceptual model is proposed for how to handle tensionsduring the integration of industry 4.0. To the best of the authors’ knowledge, this is the first paper to introduceparadox theory for quality management, including lean and Six Sigma.</p>