How goods and services destroy value together, not apart
A new framework shows that goods and services don't create or destroy value in isolation—they work as interconnected systems. The finding challenges decades of marketing theory and could reshape how companies design products, services, and business models to avoid costly value destruction.
Originaltitel: Theorizing goods and services as practices: How they interrelate and cocreate and codestroy value
<p>The development of marketing theory continues to rest on the assumption that services and goods have distinct value creation implications. To further advance such theorizing and enhance the practical applications of marketing knowledge, this paper applies practice theory and the emerging Services-as-Practices framework to conceptualize goods, distinguish them from services, and integrate both within a common practice-based framework. The paper contributes by: (1) identifying a practice-based goods construct that captures how they cocreate and codestroy value, (2) differentiating the practice-based conceptualizations of goods and services in separate frameworks, and (3) relating these conceptualizations within a common framework that explains their mutual value cocreation and codestruction.</p>