Study reveals public skepticism about AI chatbots in government services

A new case study of a government ministry's AI chatbot found significant gaps between how officials expect citizens to respond and actual public sentiment. The findings suggest agencies deploying AI for citizen services may be underestimating trust concerns—a critical factor for adoption rates and service legitimacy.

Originaltitel: Citizen Sentiment and Public Value in AI-Mediated Public Services: A Case Study of a Ministry Chatbot